Sunrays Creations

Return Policy

We want you to love every stitch of your experience with us.
Here's everything you need to know.

At Sunrays Creations, every pattern is designed with care and stitched with love before it ever reaches your hands. We stand behind our products — and we want to make sure you're happy with your purchase. If something isn't right, please don't hesitate to reach out.

— Tracey Kramer, Designer & Co-owner

30-Day Returns Accepted

We accept returns on printed patterns within 30 days of delivery, provided the following conditions are met:

Damaged in Shipping Only

Full kits are generally final sale. However, if your kit arrives damaged due to a shipping issue, we will absolutely make it right.

If your kit was damaged in transit, please log in to your account, go to your Order History, and submit a return request within 7 days of delivery. Include a description of the damage — photos are very helpful.

All Sales Final

Due to the instant digital nature of PDF pattern downloads, all PDF sales are final and non-refundable. Once a PDF has been delivered to your account, it cannot be returned. Please review all pattern details, stitch counts, and finished size information carefully before purchasing. If you have any questions about a pattern before you buy, we're always happy to help — just visit our Contact Us page.

Refunds & Store Credit

Once we receive and inspect your return, we will process your refund or store credit within 5–7 business days. Refunds are issued to the original payment method. You will receive an email confirmation when your return has been processed.

Available return resolutions include: Repair, Replacement, or Store Credit — depending on the situation and your preference.

Still have questions?

We're a small, family-run business and we genuinely care about every customer's experience. If something isn't right, please reach out — we'll do our best to help.